Terms and Conditions
1. Introduction
1.1 www.omarieden.com including the mobile application (together the "Platform") is owned and operated by Shams Hisham Altamimi trading as Omarieden and/or its affiliates and subsidiaries, in the Kingdom of Saudi Arabia ("__we__", "__us__" "__our__" or "__Omarieden__"). Omarieden is a Trading Company incorporated under the laws of the Kingdom of Saudi Arabia, with commercial license number 7049063816 and with its registered office at Ibn Al Jawzi, Al Hizam Adh Dhahabi Dist. P.O. 5132, Khobar, 34432, Kingdom of Saudi Arabia.
By visiting the Platform or supplying data through its associated client service channels, you are consenting to the practices described in this Privacy and Cookie Policy and our Platform Terms & Conditions. Please note that our Privacy & Cookie Policy is updated from time to time and that you will be bound by the most recent update of the policy appearing on our Platform. It is therefore your responsibility to continue to check our Privacy and Cookie Policy for updates.
1.2 By accessing the Platform you accept these Terms and the documents incorporated by reference, including the Privacy & Cookie Policy, Orders & Delivery Policy, Returns & Refunds Policy, and Payment & Pricing Policy.
1.3 If any updated Terms are posted after you place an Order and before it is fulfilled, we will apply the change if required by law; otherwise, the version in effect at the time of your Order applies.
1.4 If you do not agree to these Terms you must not use the Platform.
2. Definitions and Interpretation
2.1 “Account” means your registered profile on the Platform.
2.2 “Order” means a request placed by you to purchase products made available on the Platform.
2.3 “Working Day” means a day other than Friday or public holidays in the Kingdom of Saudi Arabia (“KSA”).
2.4 Headings are for convenience only and do not affect interpretation.
2.5 Words in the singular include the plural and vice versa. References to “including” mean “including without limitation.”
3. Eligibility and Registration
3.1 You must be at least 18 years old, legally capable of entering into binding agreements, and authorized to use your chosen payment method.
3.2 The Platform is intended for personal or gift use only; commercial purchasing or reselling is not permitted without our prior written consent.
3.3 You are responsible for maintaining accurate registration details and for keeping your credentials confidential.
3.4 Our agents will never ask for your password; if you suspect unauthorized access, contact Customer Care immediately.
3.5 We reserve the right to suspend or close Accounts with abnormal or abusive activity, including excessive returns or fraud indicators.
4. Privacy & Security
4.1 We handle personal data in accordance with our Privacy & Cookie Policy, which explains the lawful bases on which we process your data and your rights.
4.2 Payment transactions are processed by authorized providers compliant with PCI DSS; Omarieden does not store full card details.
4.3 We may use OTPs and other verification methods to protect your Account and Orders.
4.4 For information about cookies and similar technologies, refer to the Cookies section of our Privacy & Cookie Policy.
5. Placing Orders and Contract Formation
5.1 When you submit an Order you are offering to purchase the items described at the price shown together with any applicable taxes and delivery charges.
5.2 All Orders are subject to acceptance. We may refuse or cancel due to ineligibility, payment authorization failure, shipping restrictions, stock unavailability, system error, legal compliance, or suspected fraud.
5.3 Items in your basket are not reserved until the Order is paid for or otherwise confirmed according to the selected payment method.
5.4 After submission, you will receive an acknowledgement by email or SMS. The contract is formed only when we dispatch the items and confirm shipment.
5.5 We may contact you to confirm Cash on Delivery Orders or to request additional verification for high-value purchases.
6. Prices, Taxes and Currency
6.1 Prices are displayed in SAR for KSA deliveries and include VAT where applicable. For Bahrain deliveries, the checkout price includes VAT and charges disclosed at checkout; import duties may be requested by the courier pursuant to local rules.
6.2 If your payment card is denominated in another currency, your card issuer’s exchange rate and charges may apply.
6.3 We take reasonable care to ensure pricing accuracy but errors may occur. If a clear pricing error is identified: (a) if your Order has not been processed we will seek your confirmation at the correct price or cancel and refund; (b) if processed, we may honour the price or cancel and refund as permitted by law.
6.4 Promotional prices, vouchers, and discounts are subject to the terms communicated with the promotion and cannot usually be combined.
7. Payment Methods and Timing
7.1 We accept the methods listed in the Payment & Pricing Policy, which presently include Visa, Mastercard, American Express, Apple Pay, Mada, STC Pay, and buy-now-pay-later services such as Tamara and Tabby, subject to eligibility. Cash on Delivery may be available for eligible Orders within stated value limits.
7.2 Payment is taken at checkout for card, wallet and BNPL methods. For COD, payment is due upon delivery to the courier.
7.3 We may request identification documents or run credit and fraud checks in line with applicable laws and our Privacy & Cookie Policy.
7.4 If an Order is cancelled, refunds are processed to the original method when possible or as otherwise stated in the Returns & Refunds Policy.
8. Delivery, Risk and Title
8.1 Delivery options, timelines and free-shipping thresholds are set out in the Orders & Delivery Policy. Estimated delivery windows are indicative and may vary.
8.2 Risk in the items passes to you upon delivery to the address provided; title passes when we receive full payment.
8.3 You must ensure there is safe and timely access for delivery, including any building or elevator requirements for bulky items.
8.4 Missed deliveries may incur re-delivery charges as described in the Orders & Delivery Policy.
9. Verification and Anti-Fraud Measures
9.1 We may contact you for confirmation of details for COD or high-value Orders and reserve the right to cancel if verification cannot be completed.
9.2 We monitor Accounts to detect unusual patterns, including high return rates, repeated chargebacks, or indications of reselling activity.
9.3 We cooperate with payment providers and law enforcement to prevent fraud and protect customers.
10. Pre-Orders and Back-Orders
10.1 Pre-Order items are charged using permitted methods and shipped once released or available from our partners.
10.2 Release dates and shipping windows are indicative. We will notify you of material changes where reasonably practicable.
10.3 You may cancel a Pre-Order prior to delivery or within 30 days after receipt; refunds are issued as described in the Returns & Refunds Policy.
11. Returns & Refunds
11.1 We offer free returns within 7 days from delivery when items meet the conditions described in the Returns & Refunds Policy.
11.2 Items must be unused, undamaged and returned with original packaging, tags and accessories; footwear should be tried indoors on clean surfaces.
11.3 Non-returnable items include, for hygiene reasons, lingerie, swimwear, hosiery and face masks unless defective.
11.4 Once your return is received and approved, refunds are processed to your original method or as store credit as set out in the Returns & Refunds Policy; timelines may vary by provider.
12. Cancellations and Changes
12.1 You may cancel an Order before it is prepared for shipment by using My Orders or contacting Customer Care.
12.2 If your Order has been prepared or dispatched, please await delivery and follow the Returns process.
12.3 We may cancel an Order if required for legal or security reasons or where COD verification is not completed.
13. Promotions, Vouchers and Store Credit
13.1 Promotions apply only during their validity period and according to specific terms communicated at the time.
13.2 Vouchers are non-transferable, not redeemable for cash, and may not be combined with other offers unless stated.
13.3 Store credit may be offered for faster refunds and is valid for the period stated in your Account; it is non-transferable and non-refundable in cash except where required by law.
14. Product Information, Availability and Colours
14.1 We make reasonable efforts to display products, features and colours accurately; however display and device settings may cause variations.
14.2 Availability information is indicative. In rare cases, an item shown as available may sell out during Order processing; if so, we will notify you and refund or propose alternatives.
15. Intellectual Property and License
15.1 All content on the Platform, including text, graphics, logos, images, video, audio, software and code, is owned by or licensed to Omarieden and protected by applicable laws.
15.2 We grant you a limited, revocable, non-transferable license to access and use the Platform for personal, non-commercial purposes.
15.3 Any other use, including copying, scraping, data mining, reverse engineering or derivative works, is prohibited without our prior written consent.
16. User-Generated Content and Reviews
16.1 If you post or submit content you grant us a worldwide, royalty-free, non-exclusive, transferable license to use, reproduce, adapt, publish and display such content in connection with the Platform and our marketing.
16.2 You warrant that your content is lawful, accurate, non-infringing and does not contain viruses or harmful code.
16.3 We may moderate or remove content at our discretion and may disclose your identity where required by law.
17. Acceptable Use and Prohibited Conduct
17.1 You must not misuse the Platform, interfere with its operation or attempt unauthorized access.
17.2 Prohibited conduct includes: posting unlawful material; harassing others; introducing malware; scraping or automated access; attempting to bypass security; or using the Platform to conduct commercial activities without permission.
17.3 We may suspend or terminate access where we reasonably believe these Terms have been breached.
18. Service Availability and Updates
18.1 The Platform is provided on an “as is” and “as available” basis. We do not guarantee uninterrupted or error-free operation.
18.2 We may change, suspend or discontinue any feature or service without notice to perform maintenance, improve functionality or comply with law.
19. Warranties and Disclaimer
19.1 Except as required by law or expressly stated in these Terms, we make no representations, warranties or conditions of any kind, whether express or implied, including merchantability, fitness for a particular purpose and non-infringement.
19.2 If you download any content you do so at your own risk; you are responsible for implementing adequate antivirus and security measures.
20. Liability
20.1 Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under applicable law.
20.2 To the fullest extent permitted by law, we shall not be liable for indirect, incidental, special or consequential losses, including loss of profit, revenue, data, goodwill or business opportunity.
20.3 Our aggregate liability in connection with any Order shall not exceed the amount you paid for the product(s) giving rise to the claim.
21. Indemnity
21.1 You agree to indemnify and hold harmless Omarieden, its affiliates, officers, employees and agents from and against claims, damages, losses, liabilities, costs and expenses (including legal fees) arising from your breach of these Terms or misuse of the Platform.
22. Force Majeure
22.1 We are not liable for delay or failure to perform due to events beyond our reasonable control, including acts of God, natural disasters, epidemics, war, terrorism, civil unrest, labour disputes, cyber incidents, utility failures or governmental actions.
23. Third-Party Services and Links
23.1 Third-party sites linked from the Platform are not under our control and we are not responsible for their content, policies or practices.
23.2 Your use of third-party services is governed by their terms; we are not party to those arrangements and do not endorse or assume responsibility for them.
24. Complaints and Dispute Resolution
24.1 We aim to resolve issues quickly and fairly. Please contact Customer Care with your Order number and details of your concern.
24.2 If we cannot resolve a dispute amicably, you may pursue remedies available under the laws of KSA as set out in clause 30.
25. Notices
25.1 We may provide notices to you via email, SMS, in-Account notifications or postings on the Platform. You are responsible for keeping your contact details current.
25.2 Legal notices to us should be sent to the address in the Privacy & Cookie Policy or to support@omarieden.com with the subject line “Legal Notice.”
26. Assignment
26.1 We may assign or transfer our rights and obligations under these Terms to another entity as part of a restructuring, merger, asset transfer or similar transaction.
26.2 You may not assign or transfer your rights or obligations without our prior written consent.
27. No Waiver
27.1 A failure or delay by either party to exercise any right or remedy under these Terms does not constitute a waiver of that or any other right or remedy.
28. Severability
28.1 If any provision is found invalid or unenforceable, the remaining provisions shall remain in full force and effect and shall be construed to give effect to the parties’ intentions.
29. Entire Agreement and Priority
29.1 These Terms together with the policies incorporated by reference constitute the entire agreement between you and us regarding the Platform and supersede prior understandings relating to the subject matter.
29.2 If there is any inconsistency, these Terms prevail except where a specific policy expressly states otherwise.
30. Governing Law, Language and Jurisdiction
30.1 These Terms are governed by the laws of the Kingdom of Saudi Arabia.
30.2 The English version prevails if there is any inconsistency between language versions.
30.3 The courts of KSA shall have exclusive jurisdiction over disputes arising out of or in connection with these Terms or your use of the Platform.
31. Contact
31.1 Customer Care KSA: 800-XXX-XXXX; Email: support@omarieden.com.
31.2 Our registered details and address are set out in the Privacy & Cookie Policy.
Appendix A – Detailed Delivery Terms
A.1 Delivery windows shown at checkout are estimates based on destination, courier capacity and item origin.
A.2 Deliveries occur between 10:00 and 22:59 local time unless otherwise communicated by the courier.
A.3 Orders placed after the published cut-off or on public holidays are processed the next Working Day.
A.4 Where a signature or OTP is required you must ensure an authorized adult is available to receive the delivery.
A.5 If access is restricted you must notify us in advance so that we can coordinate with the courier.
A.6 If delivery fails after the maximum number of attempts, the parcel may be returned to origin and the Order cancelled.
A.7 For bulky items you must ensure elevator access and sufficient space for safe movement and installation.
A.8 Additional fees may apply where special access equipment, parking permits or third-party permissions are required.
A.9 We are not responsible for delays due to customs, security screening or other regulatory inspections.
A.10 Risk transfers on delivery; please check packages before signing and report visible damage to the courier.
Appendix B – Return Conditions Checklist
B.1 Items must be returned in the same condition as received, with tags, boxes and accessories.
B.2 Footwear must be tried indoors on clean surfaces to prevent sole damage.
B.3 Security tags, where provided, must remain affixed and intact.
B.4 Beauty, hygiene and intimate products are not returnable unless defective.
B.5 Personalized or made-to-order items cannot be returned unless faulty.
B.6 Ensure outer packaging protects brand boxes from damage during transit.
B.7 Use the provided return label and include any return note or documentation supplied.
B.8 Obtain a collection receipt or scan confirmation from the courier and keep your waybill number.
B.9 Returns from locations different from the original delivery destination may be declined or shipped at your cost.
B.10 We may reject returns that show signs of wear, alteration, odors or missing components.
Appendix C – Payment and Security Disclosures
C.1 Card payments are authorized in real time through secure gateways that use encryption and tokenization.
C.2 For BNPL services, your contract is directly with the provider and subject to its eligibility, fees and repayment schedule.
C.3 We may require additional KYC documentation for high-value or atypical transactions.
C.4 If a refund is issued, processing times vary by bank and payment method; please allow the timeframe stated in our Returns & Refunds Policy.
C.5 Chargebacks initiated without first contacting us may delay resolution; please reach out so we can help quickly.
C.6 We reserve the right to cancel Orders associated with suspected payment fraud or misuse of promotions.
Appendix D – Acceptable Use Standards
D.1 Do not attempt to gain unauthorized access to any part of the Platform or to other users’ accounts.
D.2 Do not use automated tools to scrape prices, harvest emails or perform denial-of-service attacks.
D.3 Do not post defamatory, obscene, discriminatory, hateful or otherwise unlawful content.
D.4 Do not upload material that infringes intellectual property or privacy rights.
D.5 Do not misrepresent your identity or affiliation, or impersonate any person.
D.6 Do not use the Platform to advertise, solicit or conduct commercial activity without authorization.
D.7 Do not interfere with reviews or ratings by posting false, misleading or incentivized content.
D.8 Report security issues immediately to Customer Care so that we can take appropriate action.
Appendix E – Legal Notices and Regulatory Information
E.1 We comply with applicable consumer protection laws in KSA and any mandatory rights they confer.
E.2 Nothing in these Terms affects statutory rights that cannot be limited or excluded.
E.3 If any provision is found unlawful by a competent authority, it will be replaced with a lawful provision that most closely reflects the original intent.
E.4 These Terms are published in English and may be provided in Arabic; in case of conflict the English text prevails unless local law requires otherwise.
Appendix F – Extended Definitions
F.1 “BNPL Provider” means any third-party buy now pay later service available at checkout.
F.2 “Courier Partner” means the logistics company responsible for transporting and delivering your parcel.
F.3 “Defect” means a material non-conformity with the product description or a manufacturing fault present at delivery.
F.4 “Digital Communication” includes email, SMS, push notifications and in-app messages.
F.5 “Force Majeure Event” has the meaning provided in clause 22.
F.6 “High-Value Order” means an order exceeding a threshold that we determine from time to time for additional verification.
F.7 “Intellectual Property” includes trademarks, trade names, service marks, logos, domain names, copyrights, design rights, database rights and know-how.
F.8 “Partner Brand” means a third-party brand or boutique supplying items sold on the Platform.
F.9 “Personal Data” has the meaning given in applicable data protection laws of KSA.
F.10 “Store Credit” means a non-transferable credit balance available in your Account for future purchases.
Appendix G – Mobile App and Software Terms
G.1 Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to install and use the mobile app on devices you own or control for personal, non-commercial use.
G.2 You must not copy, modify, distribute, sell, lease, reverse engineer or attempt to extract the source code of the app except to the extent such restrictions are prohibited by law.
G.3 The app may include open-source components; applicable licenses are made available within the app or on the Platform.
G.4 App updates may be automatically downloaded and installed to improve services and security; by using the app you consent to receiving updates.
G.5 Standard network charges may apply to your use of the app; check with your mobile operator.
Appendix H – Communications Preferences
H.1 You may manage marketing preferences in your Account or via unsubscribe links in our messages.
H.2 Transactional communications, such as order confirmations, delivery updates and service announcements, are essential and will be sent even if you opt out of marketing.
H.3 We may personalize communications based on your interactions, purchases and preferences as described in the Privacy & Cookie Policy.
Appendix I – Gift Services and Packaging
I.1 From time to time we may offer gift options such as gift notes or special packaging; availability varies by item and destination.
I.2 Gift receipts, where offered, exclude prices but reference the Order number for returns subject to policy conditions.
I.3 Gift packaging is for presentation only and does not replace the requirement to return items in original brand packaging and accessories.
Appendix J – Product Care, Authenticity and Warranty
J.1 We source products from Partner Brands and boutiques committed to authenticity; if you have concerns, contact Customer Care immediately.
J.2 Always follow the care instructions provided by the brand to preserve materials and finishes.
J.3 Some items may carry a manufacturer’s warranty; details and how to claim are available from Customer Care.
J.4 Wear and tear from normal use is not considered a Defect.
Appendix K – Resale and Commercial Use
K.1 Purchasing for resale is not permitted without our prior written authorization.
K.2 We may limit quantities per customer or per Order to prevent unauthorized reselling or abuse of promotions.
K.3 Accounts engaged in commercial activity may be suspended or closed.
Appendix L – Account Closure and Data Retention
L.1 You may request Account closure by contacting Customer Care; we will confirm once closure is complete.
L.2 We retain Personal Data for the period necessary to fulfill the purposes outlined in the Privacy & Cookie Policy and to comply with legal obligations.
L.3 Closing your Account does not affect records we must keep for taxation, anti-fraud, audit or regulatory purposes.
Appendix M – Complaint Handling
M.1 If you are not satisfied with our service, please contact Customer Care with details of your concern and relevant Order number.
M.2 We will acknowledge receipt and aim to respond within a reasonable time with proposed next steps.
M.3 If your complaint relates to a Partner Brand defect, we may coordinate with the brand or authorized service center.
Appendix N – Frequently Asked Clarifications
N.1 Why was my Order split into multiple shipments? Items may ship separately from different Partner Brands or locations to accelerate delivery.
N.2 Can I change my delivery address after ordering? Changes may be possible before dispatch; contact Customer Care as soon as possible.
N.3 Will I be charged customs duties in Bahrain? Duties may be collected by the courier in accordance with local regulations; see the Orders & Delivery Policy.
N.4 Do you price match? Unless expressly stated, we do not guarantee price matching across third-party retailers.
N.5 Can I reserve an item by placing it in my cart? Items are not reserved until paid for or confirmed through the selected payment method.
Appendix O – System Maintenance and Back-ups
O.1 We implement reasonable technical and organizational measures to protect systems and data, including encryption, monitoring and regular updates.
O.2 Planned maintenance may temporarily affect availability; we aim to schedule during low-traffic periods where feasible.
O.3 No method of transmission or storage is completely secure; you should maintain up-to-date malware protection on your devices.
Appendix P – BNPL Service Disclosures
P.1 When you select a BNPL Provider at checkout you enter a separate agreement with that provider.
P.2 Approval, credit limits, installment schedules and late fees are determined by the BNPL Provider; review their terms carefully before proceeding.
P.3 If you return items purchased using BNPL, we will notify the provider once the return is approved so that they can adjust your plan according to their timelines.
P.4 We are not responsible for decisions or actions taken by BNPL Providers, including credit assessments or collections.
Appendix Q – Promotions and Campaigns
Q.1 Promotional codes are valid only for the intended recipients and time frames and may exclude certain brands, categories or items.
Q.2 Unless stated, promotions cannot be used on prior purchases, gift cards or shipping fees and may not be combined with other offers.
Q.3 We may withdraw or refuse promotional benefits if we detect abuse, fraud or technical error.
Q.4 Where a promotion requires a minimum spend, returns may reduce the qualifying spend and affect eligibility.
Appendix R – Notice-and-Takedown for Intellectual Property
R.1 If you believe material on the Platform infringes your rights, please send a notice specifying the work claimed to be infringed, the infringing material’s location, your contact details, and a statement of good-faith belief.
R.2 Upon receipt of a compliant notice, we will review and, where appropriate, remove or disable access to the material while we contact the contributor for a response.
R.3 We may terminate the Accounts of repeat infringers where appropriate.
Appendix S – Children and Vulnerable Persons
S.1 The Platform is not intended for persons under 18; if you are under 18 you must not register or submit orders.
S.2 If we learn that a minor has provided Personal Data, we will take reasonable steps to delete it and to cancel related Orders, subject to legal requirements.
Appendix T – Accessibility and Assistive Technologies
T.1 We strive to make the Platform accessible, including compatibility with screen readers and keyboard navigation.
T.2 If you encounter accessibility barriers, please contact Customer Care so we can assist and improve our services.
Appendix U – Packaging Notes
U.1 We aim to reduce environmental impact by offering paper-free returns processes.
U.2 You may receive consolidated shipments to reduce packaging where this does not delay your Order.
Appendix V – Counterfeit and Ethics Reporting
V.1 We expect Partner Brands to adhere to authenticity and ethical sourcing standards.
V.2 If you suspect a product is counterfeit or unethical, report it to Customer Care with supporting details so we can investigate.
Appendix W – Security and Responsible Disclosure
W.1 If you discover a vulnerability, please email a confidential report to customercare@omarieden.com with steps to reproduce.
W.2 Do not publicly disclose until we have had a reasonable opportunity to investigate and remediate.
W.3 We appreciate good-faith research and will not pursue legal action for accidental, harmless security testing conducted within the scope of responsible disclosure guidelines.
Appendix X – API and Automated Access
X.1 Automated access to the Platform, including bots, crawlers and scraping tools, is prohibited except as permitted by a written API agreement.
X.2 Rate limits, authentication requirements and usage constraints apply to any authorized API integration; violations may result in suspension.
Appendix Y – Service Messages and Records
Y.1 We may retain communications and service records to evidence transactions, investigate issues, and improve services.
Y.2 Communications may be monitored for quality assurance and training as described in the Privacy & Cookie Policy.
Appendix Z – Clause Survival
Z.1 Provisions regarding intellectual property, acceptable use, limitation of liability, indemnity, governing law and dispute resolution survive termination or expiry of these Terms.
Appendix AA – Marketplace Partners
AA.1 From time to time items may be sold or fulfilled by Partner Brands or boutiques; in such cases Omarieden acts as platform operator and service provider.
AA.2 The same consumer protections apply to your Order; however, certain after-sales steps may be coordinated with the Partner Brand.
AA.3 If a manufacturer offers dedicated support or warranty channels, we may direct you to those channels for faster resolution.
Appendix AB – Language and Communication
AB.1 These Terms may be made available in Arabic and English; where differences arise, the English version governs unless local law mandates otherwise.
AB.2 You agree to receive communications electronically; keeping your email address and mobile number up to date ensures you receive essential service messages.
Appendix AC – Contact Directory
AC.1 Unified Support Channel: For all inquiries related to orders, returns, deliveries, payments, refunds, privacy matters, data protection, or responsible disclosure — please contact: support@omarieden.com
AC.2 Corporate Office: As listed in the Privacy & Cookie Policy, including registered business and office address details.
Appendix AD – Effective Date and Revision History
AD.1 These Terms take effect on the date of posting on the Platform and supersede prior versions covering the same subject matter.
AD.2 We may update these Terms to reflect changes in law, technology, services or business practices; material changes will be highlighted for a reasonable period after posting.
AD.3 Your continued use of the Platform following any update constitutes acceptance of the modified Terms; if you do not agree, you must cease using the Platform and, where applicable, may close your Account.
AD.4 Historical versions may be available upon request to Customer Care for your reference.
