Returns & Refunds

Returns Policy

We accept returns within 30 days from the date your order was delivered.

Returned items must meet the following requirements:

• Items must be unworn, unused, and undamaged, with all original tags attached.
• Footwear and accessories must include original brand boxes and dust bags.
• Footwear should only be tried indoors on clean surfaces.
• Security tags or brand tags must remain intact and in their original position.
• Hosiery, lingerie, and swimwear are not returnable.
• Face masks cannot be returned for hygiene reasons unless faulty or damaged on delivery.
• Jewellery must include all branded packaging and documents.
• Made-to-measure or personalised items cannot be returned unless damaged or defective.

• If returning from a different country than the delivery destination, return shipping costs and liability fall on the customer.
• This does not apply to faulty, incorrect, or damaged items.
• We monitor return patterns and reserve the right to limit or close accounts showing excessive or suspicious return activity.

Order Cancellations

You may cancel your order before it is prepared for shipment:

• Visit My Orders, or
• Contact Customer Service at support@omarieden.com

• If the order is already prepared, you may return it after delivery using the Returns Page.
• Once your return is received and approved, a full refund, including shipping fees, will be issued to your original payment method.

Refunds

• Once your return reaches our warehouse, please allow up to 6 working days for processing.
• If approved, refunds will be issued to the original payment method or via bank transfer (handling charges may apply unless the item was faulty).
• Refunds can take up to 30 working days to appear depending on your bank or payment provider.

You can track your return using the Waybill Number or by checking Orders & Returns in your account.

Refunds to Your Omarieden Account (Store Credit)

You may choose to receive your refund as Omarieden Store Credit.

Store credits:

• Are valid for 24 months
• Can be used for any purchase on omarieden.com
• Cannot be exchanged for cash or transferred

Store credit will be automatically applied at checkout.

Exchange Policy

• Exchange Period: 30 days from delivery date.
• Exchange Options:
  • Available at any Omarieden store, or
  • Via customer service for alternative arrangements
• Shipping Costs:
  • Customers are responsible for all exchange-related shipping costs, including sending back the original item and receiving the replacement.

Exceptions

• Customised or personalised items are not eligible unless defective.
• Sale items may have restricted return policies

Faulty or Incorrect Items

If you receive a damaged, faulty, or incorrect item, contact Customer Service immediately: support@omarieden.com

We will arrange a free return or replacement and ensure you receive a full refund or replacement.

Important Notes

• Refunds will always be made to the original payment method or via bank transfer, unless store credit is chosen.
• COD refunds will be issued as store credit or bank transfer.
• Refunds for Tabby or Tamara purchases follow each provider's timelines.
• Please retain your return receipt or tracking number until your refund is confirmed.