Privacy Policy

Who We Are

www.omarieden.com including the mobile application (together the "Platform") is owned and operated by Shams Hisham Altamimi trading as Omarieden and/or its affiliates and subsidiaries, in the Kingdom of Saudi Arabia ("__we__", "__us__" "__our__" or "__Omarieden__"). Omarieden is a Trading Company incorporated under the laws of the Kingdom of Saudi Arabia, with commercial license number 7049063816 and with its registered office at Ibn Al Jawzi, Al Hizam Adh Dhahabi Dist. P.O. 5132, Khobar, 34432, Kingdom of Saudi Arabia.

By visiting the Platform or supplying data through its associated client service channels, you are consenting to the practices described in this Privacy and Cookie Policy and our Platform Terms & Conditions. Please note that our Privacy & Cookie Policy is updated from time to time and that you will be bound by the most recent update of the policy appearing on our Platform. It is therefore your responsibility to continue to check our Privacy and Cookie Policy for updates.

Data We May Gather

We (and our authorized service providers) gather data supplied by you via the Platform, other websites operated by us, through interactions with our client service channels, if you communicate with us by phone, email, social media and/or via our Live Chat feature (where available), when you request to receive marketing or other promotional communications, competition entries, client surveys, or from third parties authorized to share your data with us.

We and our authorized service providers may gather data even if you are not a registered user or do not place a Purchase.

The Types of Data We Gather

Contact and personal details such as: name, delivery address, phone number, email address, billing and payment data, date of birth, gift recipient details, gender, nationality and personal shopping preferences.

Platform statistical data such as: your location, the URL you utilize to access the Platform, browser or device type/unique fingerprint, your computer’s IP address and domain type, cookie data, which pages you visited, search terms you entered, items you clicked on;

transactional data such as: Orders you placed, items you purchased, date and time of your Purchase as well as Orders you decided not to complete or items you placed in your basket and discarded, preferences you have indicated to us, requested personalization of items;

your account data such as: account credentials (username and password), details of your shopping preferences such as favourite brands and products, dates of payments owed and received, the subscription services you utilize, or any other data related to your account;

Data from third parties such as: couriers, payment providers

We share necessary delivery information with our logistics and courier partners solely to fulfil your Orders, in accordance with our Orders & Delivery Policy.

Data you supply to us via online or offline surveys, competitions or product registration.

Please note that your full payment card details are captured only for the purposes of processing your transaction and are not stored, sold or rented by us. Your full payment card details are not available to our staff. All card transactions are managed by trusted, certified and legally authorized partners who are responsible for ensuring that your payment details remain secure during the payment handle.

For further details on how your payment information is handled, please see our Payment & Pricing Policy.

Where you provide the data of a third party to us, you are confirming that you have their consent to do so.

How We Utilize Data

Data protection law sets out a number of different lawful reasons for which a company may gather and handle your personal data. The lawful reasons are:

where we have entered into a contract with you;

where we are legally obligated to;

where we have your consent; and

where we have determined a legitimate interest that does not impact your rights and freedoms and is not contrary to any laws in the Kingdom of Saudi Arabia.

Examples of when we might rely on these lawful reasons include:

Contract

We utilize your personal data to handle and fulfill your Orders and payments or to give you a refund.

Refund processing and return-related personal data are managed in accordance with our Returns & Refunds Policy.

Legal Obligation:

To verify and execute financial transactions you make through the Platform, including procuring credit checks or performing fraud detection.

To identify you when you contact us.

To assist the Police and/or other regulatory or government bodies in relation to an investigation by a public authority.

To complete any requests you make regarding your rights in respect to your data (please see the section headed ‘Your Rights’ for more data).

For financial administration.

Where necessary for health and safety purposes.

Consent:

For marketing purposes including communicating promotional data about us, our partners and our websites, through newsletters and re-marketing ads. This is subject to whether you have opted out of receiving such communications. (please see the section headed ‘Contacting Us and Opting Out of Certain Communications’ for more data).

To provide you with a personalized or improved shopping experience.

To enter you into competitions.

To record if you have additional needs due to vulnerable circumstances or need extra support when communicating with us.

To assist you with your client service queries or provide data you have requested.

Legitimate Interests

To provide client support and to respond to, and communicate with you, about your requests.

To provide you with a personalized or improved shopping experience.

To check our records are accurate and to periodically check that you are happy and satisfied, including client research activities carried out by us or agencies on our behalf such as interviews, surveys and observations.

To protect our rights, safety or the safety of others including for preventing fraud and other criminal activity.

For network and data security in purchase for us to take steps to protect your data against loss or damage, theft or unauthorised access.

For marketing activities (other than where we rely on your consent), such as marketing permissions captured during the course of a sale and personalising marketing messages through social media and other third party platforms;

To monitor how our email marketing campaigns are performing and personalise email content towards you by monitoring email opens and what links, if any, you are clicking within the email.

To ensure a smooth experience on our Platform, including making sure our Websites work correctly (more data is available in the section headed ‘Cookies’)

To help us understand more about you as a client, the products and services you utilize, the way you utilize them and how you shop across the company, so we can serve you better.

Improve the content and appearance of the Platform(s), and to make sure that content is presented in the most effective manner for you.

To operate, evaluate and improve our business, including the development of new products and services, to determine the effectiveness of our sales, marketing and advertising; and the analysis and improvement of our products, offers, promotions, and Platform and other technologies.

To send you claim details as part of fulfilling promotional offers if you have made a qualifying purchase.

To help reduce the overall fraud and credit risk for our customers.

Where we handle your data under Legitimate Interest, we will have assessed this processing and balanced it against your rights and freedoms. We may offer a Live Chat feature to assist you with queries you may have. Where available we may record and store chat conversations and calls. These transcripts and call-recordings are only accessed for quality assurance and training purposes.

Contacting Us and Opting Out of Certain Communications

If you have any queries about this Privacy & Cookie Policy, you can contact us using any of the following methods: by calling us on our KSA number (+966 13 805 3988) or by emailing us at support@omarieden.com.

When you first register with us you will be able to choose whether or not to receive marketing communications from us or our carefully selected third parties. Whenever you receive a marketing communication or newsletter from us (which may be by email, SMS, push notification, telephone or direct mail), you may be given an opportunity to unsubscribe. In addition, you can change your marketing preferences through your Omarieden account.

Marketing preferences and promotional communications are managed in line with your account settings and consent, as outlined in this Privacy & Cookie Policy.

Sensitive Personal Data

Data protection law specifies that certain types of data (such as a person’s ethnic or tribal origin, religious beliefs, criminal data and health data) known as ‘sensitive data’ requires a higher level of protection. We do not expect to handle any of your sensitive data unless it becomes relevant in our dealings with you, or you volunteer the data. Examples of this might be where you have a medical condition which is relevant to our dealings with you; where you are involved in a medical emergency or accident in a store; if the data is relevant to a legal dispute or complaint; or while addressing criminality impacting our business. On the rare occasions we handle more sensitive data, we only do so as permitted by applicable law.

Who May We Share Data With

We may share your data with any of the following:

Companies within Al Tamimi Group.

Carefully selected third parties with whom we have a relationship and who may contact you or utilize your data only for reasons pre-agreed with us, including marketing and client feedback;

Service providers who perform services on our behalf, such as payment processing, data technology, Platform maintenance, surveys and market research, warehousing and logistics, couriers, advertising and marketing or any service required to handle your Purchase.

service providers who perform services on our behalf, such as: payment processing, data technology, Platform maintenance, surveys and market research, warehousing and logistics, couriers, advertising and marketing or any service required to handle your Purchase;

our professional service providers such as: legal, audit, financial and insurance advisers;

any assignee, successor operator or prospective purchaser of the Platform or of us;

any legal, regulatory, law enforcement, government or municipal bodies; and

any gift recipient or provider of any warranty in relation to your Purchase.

When we share your data with any third parties, we will undertake due diligence prior to sharing any data with them and will have in place sufficiently robust contracts that cover the security of any data shared. We only share data that helps them provide their services to us or to help them provide services to you. Companies within Al Tamimi Group that receive your data are only authorised to utilize or disclose your data in accordance with the terms of this Privacy & Cookie Policy.

International Transfers of Personal Data

Omarieden is a Saudi Arabia (“__KSA__”) based business and so your personal data will be predominantly handled by us in the KSA. From time-to-time we may also transfer your personal data (for example, to our suppliers, service providers or other companies within Al Tamimi Group) out of the territory in which the data was collected and also outside of the KSA for the purposes described in this Privacy & Cookie Policy.

Unless otherwise allowed by data protection law, where we transfer data to a country not recognised by the regulator as having adequate levels of protection, we will put in place appropriate safeguards to ensure your data is protected in the same way as if it was being used in the territory in which it was collected. This can include putting in place contractual protections (known as standard contractual clauses) and other organisational or technical measures designed to safeguard data. We require all third parties to whom any personal data is disclosed to keep it secure, treat it as confidential and utilize it only for the purposes agreed with us. In submitting your data to us and using our Platform, you acknowledge and agree to the international transfer of your data in line with this Privacy & Cookie Policy.

How Long Do We Keep Your Data For

Whenever we gather or handle your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.

We will keep your personal data for as long as you're a client. After you stop being a client, in most cases, we will keep your data for up to 7 years after the last time you interacted with us.

We may keep your data for longer than 7 years if we cannot delete it for legal, regulatory or technical reasons. We may also need to keep it in purchase to help support product recalls or safety notices. If we do, we will make sure that your privacy is protected and only utilize it for those purposes, we may also anonymise your data.

Your Rights

You have the right to request the following:

access to the data that we hold about you.

to obtain a copy of your data in a readable and clear format.

the correction of your data when incorrect, out of date or incomplete.

the deletion of the data we hold about you, in specific circumstances; for example, when you withdraw consent or object, and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end.

that we stop any consent-based processing of your personal data after you withdraw that consent.

You can contact us to request to exercise these rights at any time by emailing us at customercare@omarieden or calling us on our KSA number +966 13 805 3988.

Before providing personal data to you or another person on your behalf, we may ask for proof of identity and sufficient data about your interactions with us so that we can locate your personal data. Except in exceptional cases, we will respond to you within 30 days after we have received this data or, where no such data is required, after we have received your request. If we choose not to action your request, we will explain the reasons for our refusal.

Measures We Put in Place to Protect Your Data

We know how much data security matters to all our customers and we take our responsibility to protect your data seriously.

We protect your data in a number of ways, which includes storing your data on secure servers and encrypting payment transactions carried out through our Platform using Secure Socket Layer (SSL) technology. We have implemented various steps to safeguard the integrity of our data technology infrastructure, including by implementing authentication, monitoring, auditing, and encryption technology. Security measures have been integrated into the design, implementation, and day-to-day operations of the Platform as part of our continuing commitment to the security of electronic content and the electronic transmission of data.

It is your responsibility to keep any Platform passwords or login codes issued to or chosen by you, confidential.

Despite such efforts, generally the transmission of data via the internet is not completely secure and its security can never be guaranteed. Any transmission of data via our Platform is therefore carried out at your own risk.

Cookies

Our Platform uses first party cookies (very small files that are sent by us to your computer or other access device) and other similar technologies which we can access when you visit our Platform in the future. We may also utilize third party cookies.

There are five types of cookies:

Platform Functionality Cookies

These cookies enable you to browse the Platform and utilize our features such as shopping baskets.

Platform Analytics Cookies

We utilize these cookies to measure and analyze how our customers utilize the Platform. This allows us to continuously improve our Platform and your shopping experience.

Client Preference Cookies

When browsing or shopping online, the Platform will remember your preferences (for example your user name, language or location). This makes your browsing experience simpler, easier and more personal to you.

Targeting Cookies or Advertising Cookies

These cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement as well as helping us measure the effectiveness of our advertising campaigns.

Third-Party Service Provider Cookies

We may work with third party companies whom we authorize to place third-party cookies, web beacons, or similar technologies for storing data on the Platform. These service providers help us to provide you with a better, faster, and safer experience. These service providers may utilize these technologies in the ways described above and in addition may help us and you to avoid fraud. By using our Platform you agree that we and they can place these types of cookies on your device and access them whenever you visit the Platform or other websites operated by us. If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our Platform.

Third Party Websites

This Privacy & Cookie Policy does not apply to third party websites to which the Platform may link and we are not responsible for the privacy and cookie practices of those websites or for any data you submit to those websites via the Platform. Please be sure to read their privacy and cookie policies separately to ensure you are comfortable. If you are a Google and/or Facebook member, then data collected via the Google and/or Facebook websites will be subject to the Terms and Conditions of the Google and/or Facebook platform (as applicable) save that we may combine your Google and/or Facebook data with data collected through the Platform.