FAQS

After placing your order, you will receive an email confirmation with your order details. Once your order is dispatched, you will receive an SMS and/or email with your tracking number and courier information. You can also track your order through the “My Orders” section in your OMARIEDEN account

Orders typically require 1–2 business days for processing before dispatch

Yes, you can cancel your order before it is prepared for shipment through your OMARIEDEN account under “My Orders” or by contacting customer support

Once an order has been prepared or shipped, cancellation is no longer possible. However, you may use the Free Return Service after delivery

You will receive an email confirmation with your order details immediately after placing your order

Once returned items are received and quality-checked, refunds will be processed using the original payment method. Please allow 7–14 working days for processing and bank confirmation

Orders are processed within 1–2 business days before dispatch.

Orders placed after 6:00 PM (KSA time) or during public holidays will be processed on the next working day

Delivery times depend on the location and shipping method:

• Express Delivery
• Riyadh, Jeddah, Al Khobar: 1–3 working days
• Other regions in Saudi Arabia: 2–7 working days
• Bahrain: 3–5 working days

• Standard Delivery
• Saudi Arabia & Bahrain: 3–6 working days

Yes. Free standard delivery is available when the order meets the minimum amount:

• Saudi Arabia: Free delivery on orders above SAR 500
• Bahrain: Free delivery on orders above BHD 50

After placing your order:

• You will receive an order confirmation email.
• Once shipped, you will receive an SMS or email with a tracking number.
• You can track your shipment through:
• The courier’s website
• The “My Orders” section in your OMARIEDEN account

If delivery cannot be completed:

• The courier will attempt a second delivery, or
• The shipment may be redirected to the nearest collection point.

If the parcel is not collected within the courier’s timeframe, it will be returned to origin (RTO).

You can submit a return request by logging into your account, going to My Orders, selecting the order you want to return, and choosing the Return option. Fill in the required details and submit the request

Items can be returned within 30 days from the delivery date

Yes. The following items cannot be returned:

• Hosiery
• Lingerie
• Swimwear
• Face masks (unless faulty or damaged on delivery)
• Made-to-measure or personalized items (unless defective)

Items must be unworn, unused, undamaged, and with all original tags attached, including original packaging such as boxes, dust bags, or cases

Once your return reaches the warehouse, please allow up to 6 working days for processing.

Refunds will be issued to the original payment method or via bank transfer, unless store credit is selected

After approval, refunds may take up to 30 working days to appear depending on your bank or payment provider.

Yes. You may choose to receive your refund as Omarieden store credit, which is valid for 24 months and can be used for purchases on the website.

Shipping fees are refunded only if the item is faulty, incorrect, or damaged. Otherwise, handling charges may apply.

We accept major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Mada (KSA), and Buy Now Pay Later services such as Tamara and Tabby. Cash on Delivery and bank transfer may be available for selected regions or high-value orders

Payments made via credit/debit cards, Apple Pay, STC Pay, or Mada are charged immediately at checkout once the order is successfully authorized

Yes. We offer Buy Now, Pay Later options through Tamara and Tabby in Saudi Arabia. Eligibility and payment schedules depend on the provider’s approval.

Cash on Delivery may be available for selected locations and order values. Availability will be shown at checkout based on your delivery address

Prices may vary depending on factors such as product sourcing (local vs international), exchange rate fluctuations, import duties, and courier or logistics costs

Yes. Prices displayed for orders delivered within Saudi Arabia and Bahrain include VAT. For other countries, customs duties or import taxes may apply depending on local regulations

Your shopping currency is automatically determined based on your delivery destination. If your local currency is not supported, the payment will be processed in Saudi Riyal (SAR)

The amount displayed at checkout is the final price for local deliveries. However, international orders may incur customs duties or import taxes payable to the courier or local authorities.

Some banks may apply foreign transaction or currency conversion fees. These charges are determined by your card issuer and are not controlled by OMARIEDEN